Zoom

Recognized by users for outstanding digital experiences

Zoom is an AI-first communications platform serving organizations across industries, from small businesses to global enterprises. Its Zoom Workplace app unifies video meetings, chat, phone, email, and collaborative docs in one place, with AI Companion built in to help users summarize, draft, and organize their work.

Good

unitQ Score

Reflecting the proportion of users reporting a seamless experience.

What users love about Zoom

Based on 51,661 reviews of Zoom in 2025, these are the three themes users mentioned most consistently.

Features & functionality

Meetings, chat, phone, whiteboards, and scheduling in one app. Breakout rooms, recording, and live captions make it flexible for standups to large webinars.

Ease of use

Joining a meeting takes one tap. The interface is familiar even to non-technical users, and the learning curve is essentially nonexistent.

Learning, productivity, & outcomes

Clear audio, stable video, and consistent performance mean teams spend time collaborating, not troubleshooting. Users say it keeps distributed teams productive.

What users are saying

Real reviews from real customers in 2025.

Zoom has been such a reliable and easy-to-use app for meetings and staying connected. The video an audio quality are great, and I love how simple it is to join or host a meeting.

Google Play Review

It is the best meeting app that I've ever used.

Google Play Review

Get Zoom

Zoom Workplace unifies video meetings, chat, phone, email, and scheduling into one AI-powered communications platform — for teams of any size.

Our methodology

The Epic Awards are based entirely on public feedback. unitQ analyzed 83.3 million reviews from the Apple App Store and Google Play throughout 2025. Our AI models identify themes, assess sentiment, and calculate the unitQ Score to recognize the apps delivering the highest-quality experiences.

Learn how we determine winners →

EVALUATION PERIOD

January 1 – December 31, 2025

ELIGIBILITY

See eligibility criteria and program details.

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