Airbnb

Recognized by users for outstanding digital experiences

Airbnb connects travelers with over 5 million hosts across nearly every country, offering stays, local experiences, and on-demand services. The app lets users browse 8M+ rentals, book host-led experiences, and manage trip details—all in one place.

Good

unitQ Score

Reflecting the proportion of users reporting a seamless experience.

What users love about Airbnb

Based on 72,035 reviews of Airbnb in 2025, these are the three themes users mentioned most consistently.

Ease of use

Map-based browsing, clear pricing, and saved wishlists make trip planning feel enjoyable. Users say it's the travel app they always start with.

Features & functionality

Filters, instant book, split payments, and host messaging make the end-to-end experience smooth. Everything lives in one place.

Customer support & service

Responsive host communication and the resolution center provide reassurance. Users say it makes them comfortable booking unfamiliar properties.

What users are saying

Real reviews from real customers in 2025.

Easy to use, secure, and upfront pricing. Airbnb is the rental app I prefer!

Google Play Review

Love love love the details and community feel of it all. Easy to use, easy to find accommodations, and so far much more convenient than hotels, especially when traveling with large groups.

Google Play Review

Get Airbnb

Airbnb connects travelers with millions of unique stays and experiences in nearly every country. Browse, book, and manage trips — all from the app.

Our methodology

The Epic Awards are based entirely on public feedback. unitQ analyzed 83.3 million reviews from the Apple App Store and Google Play throughout 2025. Our AI models identify themes, assess sentiment, and calculate the unitQ Score to recognize the apps delivering the highest-quality experiences.

Learn how we determine winners →

EVALUATION PERIOD

January 1 – December 31, 2025

ELIGIBILITY

See eligibility criteria and program details.

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