SmartThings

Recognized by users for outstanding digital experiences

Samsung Electronics is a global technology company serving consumers across devices, appliances, and connected home solutions. Its SmartThings app lets users control hundreds of smart home brands in one place, set automated routines, monitor energy usage, and manage devices remotely.

Good

unitQ Score

Reflecting the proportion of users reporting a seamless experience.

What users love about SmartThings

Based on 83,017 reviews of SmartThings in 2025, these are the three themes users mentioned most consistently.

Features & functionality

Users praise the breadth of device compatibility and automation options. Routines, scenes, and device groupings make complex smart home setups feel manageable.

Ease of use

Straightforward device pairing and an intuitive dashboard layout. Users say adding devices and setting up automations doesn't require technical expertise.

Performance & reliability

Stable device connections and responsive controls build confidence. Users say automations trigger reliably across brands and devices.

What users are saying

Real reviews from real customers in 2025.

This app and their products have come a long way! I've used SmartThings for over 10 years, and it's truly progressed to an app I can't live without.

Google Play Review

So convenient notifying me when a load of laundry is done. Connecting to home appliances and door locks has been a huge help!

Google Play Review

Get SmartThings

SmartThings is Samsung's connected home platform. Control lights, locks, cameras, appliances, and hundreds of smart home brands — all from one app.

Our methodology

The Epic Awards are based entirely on public feedback. unitQ analyzed 83.3 million reviews from the Apple App Store and Google Play throughout 2025. Our AI models identify themes, assess sentiment, and calculate the unitQ Score to recognize the apps delivering the highest-quality experiences.

Learn how we determine winners →

EVALUATION PERIOD

January 1 – December 31, 2025

ELIGIBILITY

See eligibility criteria and program details.

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