Uber

Recognized by users for outstanding digital experiences

Uber is a global platform connecting riders, drivers, and couriers across transportation and delivery. The Uber app offers a range of ride options with upfront pricing, advance booking, and safety features, alongside food, grocery, and package delivery.

Good

unitQ Score

Reflecting the proportion of users reporting a seamless experience.

What users love about Uber

Based on 573,650 reviews of Uber in 2025, these are the three themes users mentioned most consistently.

Customer support & service

In-app issue resolution, trip adjustments, and live support options provide reassurance when things don't go as planned. Users say the safety tools help too.

Speed & convenience

Quick pickups, accurate ETAs, and seamless switching between ride types keep users loyal. Requesting a ride takes seconds, and real-time tracking removes the guesswork.

Value & savings

Upfront pricing, fare comparisons between ride types, and promotional credits come up often. Users appreciate knowing the cost before committing.

What users are saying

Real reviews from real customers in 2025.

The Uber app was very easy to use and my driver was awesome.

Google Play Review

App works now better than it ever has. Convenient rides, pretty much wherever you go. It's awesome.

Google Play Review

Get Uber

Uber connects riders with drivers and couriers across transportation and delivery. Request rides, order food, and get packages delivered — all with upfront pricing and real-time tracking.

Our methodology

The Epic Awards are based entirely on public feedback. unitQ analyzed 83.3 million reviews from the Apple App Store and Google Play throughout 2025. Our AI models identify themes, assess sentiment, and calculate the unitQ Score to recognize the apps delivering the highest-quality experiences.

Learn how we determine winners →

EVALUATION PERIOD

January 1 – December 31, 2025

ELIGIBILITY

See eligibility criteria and program details.

Think you have an award-winning experience?

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